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Submit a complaint

At GIG, we are committed to providing you with the highest level of customer service. We realise that from time to time, things can go wrong. If this happens, we would like to hear about it. Usually, we can resolve most issues or queries immediately. So, please contact our call center or visit your local GIG branch.

Personal information
 
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Complainant details
 
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Policy information
 
Your complaint
 

Please provide the background and details of your complaint in the box below.

These details may include dates that things have happened on, who you have spoken to about this issue already, and what action has been taken so far. If your complaint relates to a claim, please include the claim reference number.

Please enter only alpha numeric values or the following special characters ?()&!+#. Any other special characters will be considered invalid.

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Only JPG, JPEG, PNG, PDF, DOC, DOCX files.
Maximum 2 mb.

OUR COMMITMENT TO YOU

When you submit a complaint, we will contact you within one working day to acknowledge your complaint and provide you with your complaint reference number. We will also explain the next steps in the process and provide you with details on how you can contact us to discuss your complaint.

We will endeavour to complete our investigation and share with you the outcome of your complaint within (7) seven working days. If this is not possible, we will let you know and keep you updated throughout the process.
Your complaint will always be treated fairly and confidentially. Once your issue has been resolved, your feedback will be used to help us understand how we can improve.

If you're not happy with the handling or response to your complaint or dissatisfied with our final response or any delay 
in our response (beyond 15 working days), you may refer your complaint to the Insurance Regulator.

You may do so by sending the details of your complaint, stating the GIG Complaint Reference Number, to the relevant regulator:

For all Sultanate of Oman Insurance Policies, you can contact the Capital market Authority (CMA) using the following details
Email: info@cma.gov.om
Telephone: 00968 24823100


Click here to view our complaints process flowchart.

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